How to Make a Positive First Impression

First Impressions

How to Make a Positive First Impression

Tips on How to Make a Positive First Impression

  1. Be positive
  2. Be friendly
  3. Speak clearly
  4. Be Engaging
  5. Make eye contact
  6. Give a firm handshake
  7. Listen actively
  8. Ask questions 


Video Transcript below

James: Hi, my name is James Kelley and I’m a partner with The Rowland Group.

Priscilla: Hi, I’m Priscilla Brown and I’m the front desk receptionist. 

Clay: My name is Clay Landrum and I’m also a partner with The Rowland Group. 

James: We’re here today to talk to you about first impressions and what to do and what not to do. So Clay what’s the most important first impression in your eyes? 

Clay: The most important thing that you can do is set a positive first impression. It’s something that will be remembered throughout the process and an easy way to do that is to walk in, be engaged, make great eye contact, speak clearly, and make sure that you’re making the person feel like you’re really caring about what they say and listening. Because that’s going to be one of those things that sets the tone for the entire meeting. 

James: Absolutely. A good handshake also is very important for a first impression. And being friendly. Oh, that reminds me of that story that you were telling me (pointing at Priscilla). 

Priscilla: Yes. 

James: Share that! 

Priscilla: I remember about a candidate that came in and asked me how my day was going. That was really important to me. 

James: It kind of stood out. 

Priscilla: Yes. It stood out because she asked how my day was going. 

James: And that’s different that some {others}. 

Priscilla: Yes. 

James: Well, on the flip side of that, you can imagine and I’m sure there’s a ton of people that come in and aren’t engaging. You don’t remember those people near as often.

Priscilla: Exactly. Yes.

James: I think it’s also important to add that, from a client perspective if you do have someone coming in to interview, it’s important that as a company that you’re prepared because that person has a first impression as well. So if somebody walks in and they are greeted with chaos then that obviously doesn’t set a very good first impression. 

James: We appreciate you joining us today on the topic of first impressions and we hope you have a great day!