Service Adviser

Service Adviser

Service Adviser

Location: Tulsa, OK

Salary Range: $50,000

The Rowland Group has an immediate position available for a Service Adviser. The right candidate will be responsible for providing after sale support to customers on completed products. The Service Adviser position includes assisting in the resolution of product failures, supplying spare parts as necessary and scheduling repair service crews.

Responsibilities:

  • Maintain customer relationships in order to provide effective and efficient support in order to provide excellent resolution to any product issue
  • Attend to customer service needs on a timely basis to reduce customer “down time”
  • Thoroughly and effectively communicate warranty issues by maintaining accurate records for each product and related warranty claim or service call
  • Establish and maintain contact with customer, pusher and rig operator throughout and beyond the warranty period
  • Notify Service and Warranty Manager of any trends that show repeated failures in parts or procedures

Requirements:

  • More than 5 years of experience in sales and service capacity
  • Bachelor’s Degree required
  • Proficiency in Microsoft Office systems (Word, Excel, etc.) and ERP systems
  • Advanced mechanical aptitude, knowledge and experience including the ability to understand technical drawings and models

 

The Rowland Group is an Equal Opportunity Employer. M/F/Disability/Vet 22673

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