Senior Application Support Analyst

Senior Application Support Analyst

Senior Application Support Analyst

Location: Houston, TX

Salary Range: $110,000 – $115,000

The Rowland Group has an immediate opening for a Senior Application Support Analyst with a growing family-oriented client in Southwest Houston. The Analyst will provide day to day IT application support of 3rd party/ERP business applications, as well as custom mobile and web applications.

Responsibilities:

  • Resolution of user requests including report creation and user administration
  • Train users on application use, functionality, data quality and reporting and help them resolve application issues
  • Produce system documentation, including details of application configuration and installation
  • Assist with building a knowledge base
  • Liaise with 3rd party IT support vendors
  • Analysis and implementation of best practices
  • Create and maintain job schedules, tracking and reports
  • Support new ERP billing and dispatch application
  • Support the development and implementation of a new BI environment
  • Application testing

Requirements:

  • 10+ years of IT experience
  • Bachelor’s degree, preferably in IT
  • Experience supporting applications in a Terminal Server environment
  • Experience supporting business applications
  • SQL database query writing, Crystal Reports
  • BI tools such as Tableau or Power BI
  • Excellent verbal and written communications skills
  • Ability to participate in multiple projects simultaneously while adhering to tight schedules

 

The Rowland Group is an Equal Opportunity Employer. M/F/Disability/Vet 24138

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