SCADA Account Lead – 21565 IT

SCADA Account Lead – 21565 IT

Scada Account Lead

Location: Tulsa, Oklahoma 

Salary Range: $75,000 – $110,000

The Rowland Group has a direct hire opportunity for a Scada Account Lead! This company is a leading provider of cloud based SCADA software and automation solutions for oil and gas. Qualified candidates will be part of a team who excel in their areas of expertise.

Responsibilities:

  • Act as an escalation point for SCADA Support Technicians on complex problems
  • Mentor and guide to our SCADA Support Technicians
  • Help customers troubleshoot SCADA monitoring equipment over the phone and via Email
  • Work with our Business Development team to setup new customers and devices
  • Act as a SME on sales calls (as needed) to help answer questions and provide solutions
  • Manage expectations by keeping customers well apprised of request statuses and expected delivery times
  • Accurately document tickets, enhancements, bugs, and other customer facing issues
  • Engage with other teams as needed to meet customers’ goals
  • Participate in the Customer Support Call Queue and the Support Team’s on-call rotation

Requirements:

  • Excellent customer service skills with at least 5 years in a customer service role
  • College degree or equivalent Oil & Gas professional experience
  • Ability to effectively communicate technical concepts to both technical and non-technical audiences
  • Comfortable in a cohesive and cross-functional team environment
  • Demonstrate the ability to learn quickly and be able to manage
  • Ability to operate with minimal direction or supervision
  • Excellent written and verbal communication skills
  • Passion for building and maintaining relationships
  • Ability to work weekends (as needed)
  • Organized and prioritize and delegate multiple priorities
  • Passion and aptitude for learning new technologies
  • Strong trouble-shooting skills
  • Work well in a team
  • Experience with SCADA is highly desired, preferred
  • Knowledge of Zendesk ticketing software
  • Training internal and external customers

 

The Rowland Group is an Equal Opportunity Employer. M/F/Disability/Vet

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