Patient Service Specialist

Patient Service Specialist

Patient Service Specialist  

Location: Houston

Salary Range: $30.00 – $31.00/Hourly

The Rowland Group has partnered with a large healthcare provider that is seeking an experience Patient Service Specialist. This is a long-term contract opportunity with a well-respected organization that is looking to hire immediately!


  • Answer telephone calls, assesses needs and determines appropriate actions for account resolution
  • Perform the necessary investigation and takes the appropriate action necessary to resolve an account (i.e. refund requests, review of charges, rebill, courtesy discount or collection of additional funds from the guarantor) and follows up with no more than five errors/occasions per year as documented by random Management review
  • Accept payment arrangements through telephone calls and in person with guarantors or patients
  • Service the patients or guarantors that visit the Business Office as evidenced by the walk-in log monthly
  • Update the appropriate systems with comprehensive documentation of payment arrangements as reviewed by Management using a random sampling of accounts of as a result of a focus review


  • 2 years customer service, business experience, preferably in healthcare environment
  • H.S. Diploma or Equivalent
  • Knowledge of general business office procedures, preferably a hospital setting
  • Ability to display telephone etiquette, professional courtesy and customer service skills
  • Excellent verbal communication skills with good listening skills
  • Problem-solving and analytical skills
  • The ability to use a PC with proficiency in word processing and spreadsheet applications along with the ability to operate general office equipment and a telephone headset


The Rowland Group is an Equal Opportunity Employer. M/F/Disability/Vet 24415

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