Customer Service Representative

Customer Service Representative

Customer Service Representative   

Location: Houston & Surrounding areas

Salary Range: $40,000 – $50,000

The Rowland Group has partnered with a great and growing chemical distribution company seeking Customer Service Reps for multiple locations in Houston and surrounding areas. Qualified candidates will provide exceptional customer service, support in cost savings, and ensure fast/efficient deliveries.

Responsibilities:

  • Provide timely and accurate information to incoming customer order status and product knowledge requests
  • Process customer orders/changes/returns according to established department policies and procedures
  • Provide timely feedback to the company regarding service failures or customer concerns
  • Place purchase orders with vendors and arrange transportation of the product with freight companies
  • Confirm and schedule orders received
  • Confirm customers of unit prices provide by the Project Manager and Sales Team, shipping date, anticipated delays and any additional information needed by the customer
  • Send purchase orders to suppliers and freight companies through QuickBooks
  • Perform regular logistics calculations to provide cost analysis for the sales team to determine final sales price
  • Enter orders into Asana and follow proper steps for completion
  • Prepare shipment documents such as BOL, COA, export papers, and commercial invoices and forward to the proper warehouse for review
  • Record/file copy of orders received (electronically)
  • Receive, investigate, and resolve customer complaints; serve as the point of contact for customer through issue resolution
  • Prepares bi-monthly customer order history reports for executive management meetings.
  • Ensure customer delivery requirements are accurate and up to date for each customer/delivery location

Requirements:

  • At least 1 year experience
  • High School Diploma
  • Demonstrated experience in customer relations and client focus
  • Skilled in problem solving and analysis as well as personal time management and technical capacity
  • Exceptional communication proficiency and people skills
  • Focus on teamwork and the ability to partner with leadership as needed
  • Ability to have flexibility, effective communication in team capacity
  • Advanced technical skills for orders system
  • Chemical industry experience is a plus

 

The Rowland Group is an Equal Opportunity Employer. M/F/Disability/Vet 23929

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