Computer Technology Support Technician

Computer Technology Support Technician

Computer Technology Support Technician

Location: Tulsa, OK

Salary Range: $20.00/Hourly

The Rowland Group is searching for a Computer Technology Support Technician for a local Tulsa, OK client. This position will primarily focus on answering incoming support calls, emails, live chats and walk-ins. Critical thinking ability and desire to see your team succeed will be essential traits in the selected candidate.

Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in person or over the phone
  • Update troubleshooting steps in ServiceNow
  • Train computer users
  • Maintain daily performance of computer systems
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Install computer peripherals for users
  • Follow up with customers to ensure issue has been resolved

Requirements:

  • 3 or more years’ experience on a Service Desk or Desktop Services
  • Associate Degree preferred
  • Experience with Active Directory
  • Experience with SCCM
  • Excellent troubleshooting Ability
  • Excellent critical thinking ability
  • Thorough Windows 7 Knowledge, Windows 10 is a requirement
  • Familiarity with SharePoint & HTML a plus

 

The Rowland Group is an Equal Opportunity Employer. M/F/Disability/Vet 23979

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