#9529110 Bilingual Call Center Representative

#9529110 Bilingual Call Center Representative

Bilingual Call Center Representative

Location: Houston

Salary Range: $21.00/Hourly

The Rowland Group has partnered with a large healthcare provider that is seeking an experience bilingual (English/Spanish) customer service representative. This is a contract opportunity with a well-respected organization that is looking to hire immediately!


  • Verify member eligibility through THMP
  • Provide support for this activity for the Call Center Representatives, as needed
  • Act as a secondary resource to the call center in the absence of the team lead
  • Process work flow ques and assisting onboarding new hire employees


  • Bilingual (English-Spanish) required
  • High School Diploma or GED
  • 3 Years Customer service experience within managed care or insurance industry or call center experience within any industry
  • Knowledge of managed care, Medicaid, call center desktop support applications, customer relations techniques and general computer literacy
  • Benefits, claims processing or membership knowledge is preferred
  • The ability to work well with the public and adopt a customer perspective and work well individually and in a team environment
  • Effective interpersonal skills and phone etiquette are required
  • Strong verbal communication skills; Good listening skills
  • Knowledge of medical terminology
  • Problem identification and problem solving skills and able to multitask
  • Technical Skills: Typing, 35 WPM


The Rowland Group is an Equal Opportunity Employer. M/F/Disability/Vet 24247

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